Important: This is how the new Payment Services Directive affects you

Dear Zuper Community,

Zuper is required to implement the new guidelines of the Payment Service Directive (PSD2), as set forth by the European Commission and the European Banking Authority. The PSD2 includes measures to increase competition in banking and will add an additional layer of security to Zuper.

We have been working hard over the past weeks to implement all new changes and want to give you an update on how they will affect you.

Banks are updating their systems
Banks in Germany and Austria began to update their systems over the past days to accommodate the new PSD2 requirements. This is quite a complicated process, and we see different progress from bank to bank. As a result, Zuper needs to test and update bank integrations individually for each supported bank.

This is how these updates will affect you:

Reduced account updates
Banks are now only required to provide new account data up to 4 times per day. You may notice that new transaction data shows up in Zuper with a slight delay.

Regular re-authentication
Due to the mandatory 2-factor authentication, you will be required to authenticate yourself more often in the Zuper app to receive account updates. The frequency of these authentications differs from bank to bank but needs to happen at least once every 90 days. You are required to enter an additional TAN during the authentication, which you will receive through your TAN generator, TAN app, or an SMS.

Connectivity issues
You may notice that your accounts aren’t updating over a longer period. This is due to the updated connections between Zuper and your bank. Our team is anticipating these issues and is standing by to resolve them as quickly as possible.

We apologize for any inconvenience caused by this. Our support team is happy to assist you with any questions, issues, and feedback that you may have.

We appreciate your understanding and hope that all banks will implement these new guidelines as soon as possible.

Have an amazing weekend,

Your Zuper Team